Q. What gift card types are available?
The Home Depot Gift Cards are available in both plastic and digital.


Q. Is there a minimum gift card order?
If you are ordering 15 or more gift cards, you qualify for The Home Depot Corporate Gift Card Program.


Q. Are there discounts available for bulk gift card purchases?
Yes, discount levels for gift card purchases are based on an annual spend of $100,000 or more.


Q. What gift card denominations can I get?
Gift card denominations are available in any range from $5 to $2,000


Q. Can I order mixed denominations?
Yes, your gift card order can include multiple denomination if you choose.


Q. How do I pay for my gift card order?
All gift card orders require prepayment with order. We accept wire transfer and ACH


Q. How and when are the gift cards shipped?
Once payment has been received, plastic gift card order will be processed and shipped in bulk to a single location.


Q. Are gift cards shipped activated?
Plastic gift cards are not active when shipped. Once UPS confirmation Is received, gift cards are activated.

For digital gift cards, once an order has been processed, eGift card codes will be emailed active to the requested email address.


Q. Is there an expiration date on the gift cards?
No, gift cards have no expiration dates.


Q: How Do I Check My Gift Card Order Status and Delivery?
You can log in to your portal at any time to ensure the gift card status, with information in the "Order" tab. To do this:

  • Login to your Home Depot Gift Card Portal
  • Go to Orders
  • Check the Status column on the Orders page
    • Status will be either "Initialized" for orders received or "Released" for order shipped or digitally delivered.


Q: How Do Plastic Gift Cards get Delivered?
Once your gift card order has shipped, you will receive an email with a tracking number, with which you may access the current shipping status of your order.

Plastic gift card orders receive free, two-day priority shipping. Bulk orders are bundled with gift cards labeled by denomination. Packing slip is also included.

Q: How are Digital Gift Cards are Delivered? Two Ways:

The Home Depot manages digital gift card delivery:
We can send gift card(s) to recipients via email on your behalf. You will be prompted to upload a spreadsheet of your recipients’ contact information in your online portal. Recipients will then receive an email notification of their digital gift card with prompts of how to access their funds.

You manage digital gift card delivery:
If you’d prefer to send your recipients digital gift cards yourself, we will provide you with a secure spreadsheet with digital gift card links and their corresponding security codes. With this method, you are able to send digital gift cards out as needed. Be sure to add the secure link with challenge code to the copy of your email. Recipients will then click the link and use the provided challenge code to access the funds on The Home Depot Digital Gift Card.


Q. Are there any fees if the gift cards are not used?
No, gift cards have no dormancy fees or other fees.


Q. Can the gift cards be redeemed for cash?
Gift card is valid for the purchase of merchandise/services at any The Home Depot® store in the U.S., Canada and online at HomeDepot.com. Gift card is not a credit/debit card and is not redeemable for cash or credit unless required by law.


Q: Is Gift Card Currency Interchangeable Between the United States and Canada?

In-Store Use: Yes. gift cards or digital gift cards can be used in-store, both in U.S. and Canada, and will process at the applicable exchange rate.
Online Use: No. U.S. gift cards or digital gift cards cannot be used for online purchases on homedepot.ca, and any Canadian Gift Cards or digital gift cards cannot be used for online purchases on homedepot.com.

Q. Where can the gift cards be redeemed?
Gift cards can be redeemed at any The Home Depot store location in the United States and Canada, and online at www.homedepot.com.


Q. Are there restrictions on what can be purchased with the gift cards?
Gift cards cannot be applied to any credit or loan balance, Tool Rental Deposits, or for in-home purchases.


Q. Are lost gift cards replaced?
To replace a lost or stolen gift card, visit your local store. Lost, stolen or damaged gift cards will not be replaced without proof of purchase. Replacement value is the value of the gift card at the time it is reported lost or stolen. Gift cards purchased with cash or points will not be replaced unless required by law.


Q: Are companies able to upload their own logo to The Home Depot Gift Cards?
Yes, companies are able to upload logo to gift card for co-branded opportunity.

*Official Home Depot assets are available for your marketing purposes on request.


Q. Need help setting up your account?
For an illustrative step-by-step guide to get you started with CashStar, click here.